Terms and Conditions
TERMS AND CONDITIONS
Guests booking through our website or a third-party site (Airbnb, VRBO, Booking.com, etc.) acknowledge they have read the following terms and conditions and will comply with the rules set forth below during their stay:
We have a strict reservation policy. Reservations are fully refundable up to 30 days before your stay. After that point, the amount of the refund will be contingent on whether we are able to find another guest to rent the property during the same time frame. Guests that cancel inside the cancellation window will receive a partial or full refund depending on what dates the property was re-rented.
The Property Manager has the right to collect fees on any property damage incurred during the stay. Each property requires a security deposit (ranging from $500.00 to $1000.00). Security Deposit damages include but are not limited to stained towels, broken glassware or dishes, city/county citations incurred by guests, etc. Security deposit will be refunded within ten (10) days after departure; providing the above provisions are met and no damage is done to home, its contents, and outside amenities beyond normal wear and tear there will be no cause for withholding monies for damages.
It is agreed that the Premises shall be used only for residential purposes, and for no other purpose whatsoever. Special events, weddings, and gatherings that exceed maximum occupancy are prohibited.
Tenant in the possession, use and occupancy of the Premises agrees to observe and comply with all restrictions, laws and ordinances affecting the Premises or occupancy thereof.
Tenant further agrees that no use shall be made of the Premises, or acts done which will increase the existing rate of insurance upon the Premises, or will cause a cancelation of any insurance policy covering the Premises.
Out of consideration for all our guests, there is no smoking inside the property. If our cleaning personnel ascertain that this rule has been broken, we will add a $450.00 cleaning charge to your bill. Smoking is permitted outside of the property, minimum of 25 feet from the property and all exterior doors and windows must be closed and all cigarette butts must be picked up and disposed of properly. There is a $5.00 charge for every cigarette butt that has to be picked up from the outside of the property.
Please be considerate of your neighbors. Please keep it quiet after 10:00PM and before 9:00AM. We might stop by and remind you if it is a little loud. Please be advised that no parties are allowed on the property.
We welcome your pets. These are pet friendly homes, but dogs only. Cats will be considered, but only with prior approval by Property Manager. For guests planning to bring dogs, guests must inform us of what kind of dogs they will be bringing ahead of time or at booking. At booking through our website, a $25.00 per pet per day fee will be assessed for up to three dogs per property along with a $400.00 pet deposit (per property). If a guest is found to have a dog during their stay and they did not notify the property manager, an immediate $125.00 fee per pet will be charged to the guest, along with the $400.00 pet security deposit. If a guest is found to have had a pet in the property after they have checked out (example: staff has found pet hair or other evidence of a pet in the property), the guest will be charged a $150.00 pet fee. The pet deposit is refundable upon checkout pending no damage to property, no pet hair on the furniture, and all pet droppings removed from yard.
Pets are not allowed on furniture and fees will be charged per piece of furniture with pet hair (Couch- $25.00, Chair-$15.00).
All pet feces must be picked up in the yard before departing. Guests will be charged $10.00 for each pet feces that our cleaning staff has to remove.
Hypoallergenic dogs must still pay pet fee.
We do comply with requirements for service and emotional support animals; however, guest MUST furnish the following in order to have the pet fee and deposit waived:
1. Guest must submit the following questions with answers that is answered by the guest's medical professional. The letter must be an official document with the letterhead of the medical professional, and include contact information, phone number, email address and the medical professional's license number. The note must be signed by the medical professional. Questions to be answered:
A. Does the guest have a disability?
B. Does the guest require the assistant animal because of the above disability?
C. What work or task the animal has been trained to perform.
2. Guest must furnish vaccination records for the pet to show that all vaccinations are current.
Check-in and Check-out:
Unless you have paid an additional fee, we ask that check-in is no earlier than 4:00 pm and check-out is no later than 10:00 am. Our cleaning staff needs enough time to schedule cleaning the property between stays. All guests and occupants must completely vacate the premises at the time specified. Any delay in check-out shall result in the guest(s) being charged additional monies. Guests may request an early check in or a late check out for an additional $45.00 per request, subject to approval by the reservation staff.
Minimum booking requirement is at least two nights in a row. Please call if you would like an exception. We can usually do this last minute or during the weekdays when there is more availability.
Long Term Booking:
We accept long term bookings up to six months or more. We do have special rates for these types of stays, depending on the season and availability. Please contact us at www.staygvl.com, or [email protected] for quotes and availability.
Parking is only authorized in designated spots. Absolutely NO PARKING in the yard at the property. Guests will be charged up to $250.00 if damage occurs due to guest parking on the property’s lawn. If you have a question regarding parking, please call us.
Absolutely NO DRUGS are tolerated on the property. If evidence of drugs are found, the police will be called immediately and all guest information will be provided to the police. Additionally, guest will forfeit their security deposit to cover damages and time spent dealing with local authorities, as well as cleaning fees needed to remove items from property.
By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children.
Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.
Guests agree to comply with the house rules established for each property. House rules can be found under the description for each property in either our website or third-party vacation rental sites.
Additional Terms and Conditions:
1. Due to security reasons, software and or files may not be downloaded by guests on any provided in-home computer or electronic device.
2. Leave all original house items in the house and if furniture or items are rearranged during stay, items must be returned to their original location upon checkout. Hourly rates will apply to returning house to original condition.
3. Appliances should not be on if guests are not physically inside the house.
4. Guests are not allowed to make or coordinate for any repairs for the property. Any issues with the house must be immediately reported to the property manager. Any repairs or contractors scheduled by the guest without notification to the property manager will result in the guest being liable for any costs, as well as any costs to fix items not repaired correctly by guest. In case of fire, flood, burglary, or Acts of God, please call 911 first and then notify the property manager. No refunds are given for issues that are brought up after your stay.
5. Make-up removal: Guests wearing makeup - We provide makeup removal towels in every property. Please use these or tissues to remove makeup. We will have to charge per towel with makeup that cannot be removed. Large towel- $25.00, Hand Towel- $10.00, Washcloth- $6.00.
Persons furnishing sleeping accommodations in South Carolina for vacation rental purposes must be licensed and must remit (unless otherwise exempt) the 6% sales tax, plus any applicable local sales tax, to the South Carolina Department of Revenue, and must also remit any applicable local accommodations tax collected directly by the municipality and county in which the property is located to the applicable municipality and county.
Property Manager does not accept any liability for loss, damage or injury to persons or their personal property due to forces that are beyond the Manager’s control such as, but not limited to, poor weather, bad road conditions, natural disasters, power outages, mandatory evacuations, construction, and/or “Acts of God.” Property Manager is not responsible for any inconveniences that may occur to prevent the use of amenities such as, but not limited to, hot tubs, television, and internet. REFUNDS WILL NOT BE GIVEN DUE TO POOR WEATHER CONDITIONS OR OTHER OCCURANCES SUCH AS THOSE LISTED HEREIN.
Security Not Promised:
Guest has inspected and acknowledges that all door and window locks, fire extinguishers, security alarm systems and/or carbon monoxide and smoke alarms are in sound working order. Guest further understand and acknowledges that although Property Manager makes ever effort to make the Vacation Rental Premises safe and secure, this in no way creates a promise of security.
Right of Entry:
Property Manager reserves the right to inspect the Vacation Rental Premises with advance notice. In the event of an emergency or to make repairs, Property Manager is permitted to gain entrance to the premises. Guest shall not prevent Property Manager for gaining entrance under these circumstances. Property Manager will not infringe upon the peaceful enjoyment of the Guest(s) and will exercise reasonable notice before entering.
Joint and Several Liabilities:
Guest(s) understand and agree that if there is more than one Guest that has signed the agreement, each Guest is individually and completely responsible for all obligations under these Terms and Conditions.
This Vacation Rental Agreement shall be governed and interpreted in accordance with the laws of the state of South Carolina.
By signing and/or processing booking, Guest(s) certify that he/she has read, understood and agrees to comply with all terms and conditions.